Last Updated on May 15, 2021
Disney World has just sent out a push notification to Annual Passholders via the My Disney Experience app to remind them of their options as it relates to their pass. Disney has also updated the wording on their website to better clarify the options available to Passholders ahead of the August 11th deadline to cancel their passes. Here’s the latest:
If you are an Annual Passholder that has paid in full, your options are:
- Receive an additional one-month (30 days) extension to your pass (unless you choose to cancel your pass). This additional month will automatically be processed and visible in your My Disney Experience account over the coming weeks.
- If you prefer, and in lieu of the one-month extension, you may choose to cancel your annual pass(es). Your pass will remain valid through August 11, 2020 and will be canceled effective August 12, 2020. You will be refunded for the remaining access days of your annual pass from July 11, 2020 through your pass expiration date (as extended, if applicable). Refunds to original form of payment can be expected by mid- to late September. Refunds may take up to an additional month to receive if original form of payment is not available. To request this option, contact V.I.PASSHOLDER Support at (407) 939-7277.
If you are an Annual Passholder on the monthly payment plan, your options are:
Option 1: Continue with your pass(es) and receive a 30-day extension (no additional action required). You’ll receive an additional one-month (30 days) extension to your pass(es).
- This additional month will automatically be processed and visible in your My Disney Experience account over the coming weeks.
- With this option, you may also be eligible for an automatically processed partial refund if your payments exceed the usable value of your pass(es) per the details here on when partial refunds apply and how they are calculated.
- Refunds to original form of payment can be expected by mid- to late September. If original form of payment is not available, you should expect a check by mid- to late October.
- Please note that the V.I.PASSHOLDER Support phone line is not able to provide a specific refund amount since each pass circumstance is unique and based on factors such as: new or renewal, down payment amount, refunds to date, future payments, etc.
- Learn about refunds for Annual Passholders who opted to continue their annual passes.
Option 2: Cancel your pass(es). If you prefer, and in lieu of the additional one-month extension, you may choose to cancel your annual pass(es).
- Monthly payments will be stopped starting August 12, 2020. Your pass(es) will remain valid through August 11, 2020 and will be canceled effective August 12, 2020.
- You may also be eligible for an automatically processed partial refund if your payments exceeded the usable value of your pass(es) per the details here on how partial refunds, if applicable, are calculated.
- Refunds to original form of payment can be expected by mid- to late September. If original form of payment is not available, you should expect a check by mid- to late October.
- Learn about refunds for Annual Passholders who opted to cancel their annual passes.
How to take action:
- If you have already elected to cancel your pass(es), this will be automatically processed for your pass(es). You do not need to take any additional action.
- If you have not selected any option (no action) and would like to select this option to cancel your pass(es), please refer to the email from Disney Destinations on July 14, 2020 and use the personalized link available through August 11, 2020. Or, you may contact V.I.PASSHOLDER Support at (407) 939-7277. We appreciate your patience as we answer all inquiries.
- If you previously took action to elect to continue with your pass(es) and now would like to cancel your pass(es), please call V.I.PASSHOLDER at (407) 939-7277. We appreciate your patience as we answer all inquiries.
- Please note that the V.I.PASSHOLDER Support phone line is not able to provide a specific refund amount since each pass circumstance is unique and based on factors such as: new or renewal, down payment amount, refunds to date, activation dates, etc.
Important Dates for Annual Passholders Who Decide to Cancel Their Passes
| August 11 | Last day to cancel annual pass. For Passholders who selected to cancel their pass, this is the last day that their pass is valid. |
| August 12 | For Passholders who selected to cancel their pass, pass will no longer be valid for entry. |
| Mid- to Late September | If applicable, refunds to original form of payment can be expected by mid- to late September. Refunds may take up to an additional month to receive if original form of payment is not available. |
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